Summary
How customers perceive a brand influences how much they spend with the brand and whether they recommend it, as well as how likely they are to forgive the brand’s missteps. This report answers the question, “Which retailers are providing the best customer experience (CX), and how are they improving the quality of their experiences?” We reveal the complete rankings of 30 retail brands that we analyzed as part of the Canada Customer Experience Index (CX Index™) in 2022. CX professionals can use this report to inform their ongoing improvement efforts.
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