Landscape Report

The Chatbots For IT Operations Landscape, Q3 2022

Forrester’s Overview Of 37 Providers

July 29th, 2022
Will McKeon-White, Senior Analyst
Will McKeon-White Senior Analyst
With contributors:
Lauren Nelson , Stephen Powers , Chris Langlois , Diane Lynch

Summary

You can use chatbots for IT operations to automate service requests, support service desk agents, and supplement IT operations work. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case focus. Operations professionals should use this report to understand the value they can expect from a chatbot for IT operations provider, learn how providers differ, and select one based on size and market focus.

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