Summary
You can use communications-platform-as-a-service (CPaaS) offerings to address basic and emerging communication requirements, help enterprises realize the benefit of rich communication services, and proactively manage a secure communication infrastructure. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Communications leaders should use this report to understand the value they can expect from a CPaaS provider, learn how vendors differ, and investigate options based on size and market focus.
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