Landscape Report

The Conversational AI Platforms For Employee Service Landscape, Q1 2024

Forrester’s Overview Of 27 Vendors

March 19th, 2024
Will McKeon-White, Senior Analyst
Will McKeon-White Senior Analyst
With contributors:
Glenn O'Donnell , Dan Beaton , Pippin Evarts , Jen Barton

Summary

You can use conversational AI platforms for employee service to automate service requests, support service desk agents, and foster generative orchestration. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Technology leaders should use this report to understand the value they can expect from a conversational AI platform for employee service vendor, learn how vendors differ, and investigate options based on size and market focus.

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