You can use conversational AI platforms for employee services to automate service requests, improve productivity for service desk employees, and create an employee services front door. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Enterprises should use this report to understand the value they can expect from a conversational AI platforms for employee services vendor, learn how vendors differ, and investigate options based on size and market focus.