Landscape Report

The Customer Experience Platforms For Healthcare Landscape, Q2 2024

Forrester’s Overview Of 29 Vendors

April 30th, 2024
Arielle Trzcinski, Principal Analyst
Arielle Trzcinski Principal Analyst
With contributors:
David Hoffman , Lok Sze Sung , Peter Harrison

Summary

You can use customer experience platforms for healthcare to grow revenue, improve outcomes with sustained engagement, and unlock operational efficiencies. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Digital business and strategy and CX leaders should use this report to understand the value they can expect from a customer experience platform for healthcare vendor, learn how vendors differ, and investigate options based on size and market focus.

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