Summary
You can use customer experience platforms for healthcare to deliver a better total experience, sustain engagement to improve outcomes, and unlock operational efficiencies. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Digital business, strategy, and CX leaders should use this report to understand the value they can expect from a customer experience platform for healthcare, learn how vendors differ, and investigate options based on size and market focus.
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