Summary
Customers are changing, the business environment is ever in flux, and new AI tools are making everybody question everything. You must establish processes, patterns, and cultural rhythms so employees can confront these challenges and bring their motivated, creative, engaged selves to the task of improving customer outcomes. This report helps you hone your leadership approach so that what you do — how you speak and act — invites teams to be as customer obsessed as your business’s mission statement suggests. Give people key resources and model five specific leadership behaviors, and they’ll respond with energy and commitment to organizational and customer success.
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