Landscape Report

The Customer Success Platforms Landscape, Q2 2023

Forrester’s Overview Of Eight Vendors

May 5th, 2023
With contributors:
Dave Frankland , James McGlynn , Kara Hartig


You can use a customer success platform (CSP) to improve retention through customer health assessments, understand how customers use your firm’s offerings, and deliver personalized engagement at scale. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Customer success leaders should use this report to understand the value they can expect from a CSP vendor, learn how vendors differ, and investigate options based on size and market focus.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.