Landscape Report

The Customer Success Platforms Landscape, Q2 2023

Forrester’s Overview Of Eight Vendors

May 5th, 2023
Shari Srebnick, Principal Analyst
Shari Srebnick Principal Analyst
With contributors:
Dave Frankland , James McGlynn , Kara Hartig

Summary

You can use a customer success platform (CSP) to improve retention through customer health assessments, understand how customers use your firm’s offerings, and deliver personalized engagement at scale. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Customer success leaders should use this report to understand the value they can expect from a CSP vendor, learn how vendors differ, and investigate options based on size and market focus.

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