Shari Srebnick
Principal Analyst
Shari is an award-winning customer success professional with nearly two decades of experience guiding B2B organizations in postsale customer engagement. Her expertise spans customer onboarding, product adoption, customer health, customer success and organizational design, and value realization. She advises customer success executives and cross-functional leaders on how to navigate an evolving customer landscape to improve retention and accelerate growth. Shari has held both practitioner and leadership roles within B2B SaaS organizations.
