Shari is an award-winning customer success professional and holds over a decade of account management and customer success experience. Focused on B2B post-sale engagement, Shari’s work helps customer success executives and functional leaders navigate the oft-changing landscape of customer success. She has held both practitioner and leadership roles at B2B software-as-a-service (SaaS) organizations.
This B2B role profile provides a job description and competencies for the vice president or director of customer success in a B2B organization.
This tool helps customer success (CS) professionals assess the state of their CS strategy and prioritize areas for improvement.
Quantum Metric improved retention by building a customer success program focused on delivering customer value.
This report highlights why aligning customer success and sales is critical to customer and company success.
Signal literacy, revenue process transformation, AI, data, and customer centricity lead investment and experimentation opportunities for 2025 marketing plans.
The B2B Sales Role Profile and Competency Map Toolkit is a valuable resource for B2B sales and revenue enablement leaders seeking to establish clear role profiles and competency maps.
What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.