You can use enterprise service management platforms to make work visible across the enterprise, improve employee experiences with enterprise services, and achieve seamless service delivery focused on business value. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Technology leaders should use this report to understand the value they can expect from an enterprise service management platforms vendor, learn how vendors differ, and investigate options based on size and market focus.