Trends Report

The European Banking Net Promoter Rankings, 2024

Net Promoter Scores And Rankings For 60 Banks In France, Germany, Italy, Spain, Poland, The Netherlands, And The UK

August 27th, 2024
Maxie Schmidt, VP, Principal Analyst
Maxie Schmidt VP, Principal Analyst
Jana Gül, null
Jana Gül
With contributors:
Martin Gill , Georgia Caplice , Victoria Manes , Frank Harris

Summary

This report reveals the 2024 Net Promoter Score℠ (NPS) and industry rankings for 60 banks in Europe. To create these rankings, we asked customers in France, Germany, Italy, the Netherlands, Poland, Spain, Sweden, and the UK to state how likely they are to recommend a brand they’ve interacted with in the past 12 months. We also identify the top four NPS drivers per country and the average performance across all brands in each country. Use this report to benchmark your customers’ NPS and inform ongoing CX improvement efforts.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.