Trends Report

The Five Key Trends That Will Shape Your 2021 Content Services Strategy

April 28th, 2021
With contributors:

Summary

Enterprise content management (ECM) has evolved; providers now deliver essential content services in flexible, cloud-friendly platforms. Buyers’ use of content services and providers’ development of new capabilities are being shaped by five trends: the increased adoption of intelligent content services like AI and machine learning (ML); the rising need to support flex work post-pandemic; growing support for making external stakeholders participants in essential processes; renewed interest in knowledge management; and the emerging future of documents. This report shows enterprise architecture professionals how buyer and provider trends will shape enterprise content management in 2021.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.