Summary
Enterprise content management (ECM) has evolved; providers now deliver essential content services in flexible, cloud-friendly platforms. Buyers’ use of content services and providers’ development of new capabilities are being shaped by five trends: the increased adoption of intelligent content services like AI and machine learning (ML); the rising need to support flex work post-pandemic; growing support for making external stakeholders participants in essential processes; renewed interest in knowledge management; and the emerging future of documents. This report shows enterprise architecture professionals how buyer and provider trends will shape enterprise content management in 2021.
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