Best Practice Report

The Forrester Digital Experience Review™: Australian Mobile Banking Apps, Q3 2020

CommBank Is Australia's Overall Digital Experience Leader

July 14th, 2020
With contributors:
Michael Barnes , Seles Sebastin , Bill Nagel

Summary

Mobile apps are the touchpoint of choice for Australians to manage their finances. To see how helpful mobile apps are to customers, we evaluated the mobile apps of the Big Four Australian banks and one neobank. This report lays out where these companies excel and where they lag, and what digital business strategy and customer experience (CX) executives can learn from them.

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