Best Practice Report

The Forrester Digital Experience Review™: Australian Mobile Banking Apps, Q3 2022

CommBank Leads With Robust Functionality And A Cohesive UX

August 3rd, 2022
Zhi-Ying Barry, Senior Analyst
Zhi-Ying Barry Senior Analyst
Riccardo Pasto, Principal Analyst
Riccardo Pasto Principal Analyst
With contributors:
Michael Barnes , Seles Sebastin , Rachel Birrell

Summary

Mobile apps have become the channel of choice for millions of banking customers. To gauge how effective and easy the different mobile banking experiences are, we evaluated the smartphone apps of five banks across Australia. This report identifies leaders in mobile banking functionality and user experience (UX) and shares best practices that digital and customer experience (CX) professionals can learn from.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.