Best Practice Report

The Forrester Digital Experience Review™: Australian Mobile Banking Apps, Q3 2022

CommBank Leads With Robust Functionality And A Cohesive UX

August 3rd, 2022
With contributors:
Michael Barnes , Seles Sebastin , Rachel Birrell

Summary

Mobile apps have become the channel of choice for millions of banking customers. To gauge how effective and easy the different mobile banking experiences are, we evaluated the smartphone apps of five banks across Australia. This report identifies leaders in mobile banking functionality and user experience (UX) and shares best practices that digital and customer experience (CX) professionals can learn from.

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