Summary
Banking customers continue to do more, want more, and expect more in their mobile banking apps. Some leading banks and fintechs are updating functionality and improving user experiences to meet evolving demand, but many banking providers still struggle to keep up with customers’ needs and behaviors. To gauge mobile banking experiences in Canada, we evaluated the main mobile apps from the five largest banks. This report lays out where these banks excel, where they fall short, and how bank executives and their teams can improve their own mobile banking efforts.
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