Best Practice Report

The Forrester Digital Experience Review™: US Mobile Banking Apps, Q4 2022

US Banks Tread Water As They Seek To Meet Rising And Evolving Demand For Mobile Banking Experiences

October 6th, 2022
Peter Wannemacher, Principal Analyst
Peter Wannemacher Principal Analyst
David Truog, VP, Principal Analyst
David Truog VP, Principal Analyst
Senem Guler Biyikli, PhD, Analyst
Senem Guler Biyikli, PhD Analyst
With contributors:
David Hoffman , Ian Jacobs , Sohm Gough , Lexie Lawhon , James DeNeill , Christine Turley

Summary

Banking customers continue to do more, want more, and expect more in their mobile banking apps. Some leading banks and fintechs are updating functionality and improving user experiences to meet evolving demand, but many US banking providers still struggle to keep up with customers’ needs and behaviors. To gauge mobile banking experiences in the US, we evaluated eight banks’ mobile apps. This report lays out where these companies excel, where they fall short, and how bank executives and their teams can improve their own mobile banking efforts.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.