Model Overview Report

The Forrester Knowledge Capacity Building Model Advances Your Knowledge Management Practice

Take A Holistic Knowledge-Based Approach To Innovation And Continuous Improvement

November 16th, 2022
With contributors:
Glenn O'Donnell , Cheryl McKinnon , Chris Langlois , Diane Lynch


A holistic approach to knowledge capacity building is essential to improve information flow across teams and throughout the enterprise. Organizations need more than just a knowledge management system (KMS) and a workflow to be successful. To build modern and resilient knowledge management (KM) practices, operational leaders must apply systems thinking and the Forrester Knowledge Capacity Building Model.

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