Summary
A holistic approach to knowledge capacity building is essential to improve information flow across teams and throughout the enterprise. Organizations need more than just a knowledge management system (KMS) and a workflow to be successful. To build modern and resilient knowledge management (KM) practices, operational leaders must apply systems thinking and the Forrester Knowledge Capacity Building Model.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.