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The Forrester Retail Quarterly Earnings Review, Q2 2019

Highlights From 22 Retail Q2 2019 Earnings Call Transcripts

October 18th, 2019
With contributor:


As today's empowered consumers demand more of the retail experience than ever before, leading retailers and brands are investing to rethink and reinvent their customers’ cross-touchpoint experiences. The Forrester Retail Quarterly Earnings Review highlights key quotes and trends from the earnings calls of 22 publicly traded retail companies. Among other highlights, eBusiness and channel strategy professionals can learn about Nordstrom’s focus on omnichannel with its local market strategy, the results of Starbucks’ reward program enhancements, and Target’s investment in seamless online return processes.

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