Trends Tool

The Forrester Retail Quarterly Earnings Review, Q2 2019

Highlights From 22 Retail Q2 2019 Earnings Call Transcripts

October 18th, 2019
With contributor:

Summary

As today's empowered consumers demand more of the retail experience than ever before, leading retailers and brands are investing to rethink and reinvent their customers’ cross-touchpoint experiences. The Forrester Retail Quarterly Earnings Review highlights key quotes and trends from the earnings calls of 22 publicly traded retail companies. Among other highlights, eBusiness and channel strategy professionals can learn about Nordstrom’s focus on omnichannel with its local market strategy, the results of Starbucks’ reward program enhancements, and Target’s investment in seamless online return processes.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.