The Forrester Tech Stack Analysis Tool: Customer Success

January 1st, 2018

With contributors:

Cristina De Martini , Andrew Pelletier , Ellen Lind

Summary

The Tech Stack Analysis Tool: Customer Success provides a structured approach to assessing an organization’s current technologies and their level of adoption to support business requirements related to customer success. The resulting insights and gap analysis must be viewed in the context of how current technologies also support other priorities within an organization, and can be reviewed in conjunction with other priority gap analyses to develop proposals for a comprehensive technology roadmap.

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