Report

The Forrester Tech Tide™: Customer Insights Methods, Q2 2021

Twenty Customer Insights Analysis Methods That Help Insights-Driven CX Leaders Understand Their Customers
April 14th, 2021
With Contributors:
James McCormick
and Jeremy Vale

Summary

CX leaders should read this report to shape their firm’s adoption approach to these analysis methods.

Want to read the full report?

This report is available for individual purchase ($2995).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.