Tech Tide Report

The Forrester Tech Tide™: Process Automation, Q1 2023

Seventeen Technologies Underpin Process Automation

January 11th, 2023
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
Renee Taylor-Huot, Senior Researcher
Renee Taylor-Huot Senior Researcher
With contributors:
Glenn O'Donnell , John Bratincevic , Bernhard Schaffrik , Carlos Casanova , Naveen Chhabra , Will McKeon-White , Leslie Joseph , Audrey Lynch , Diane Lynch

Summary

Process automation has become a critical competency and now requires an end-to-end focus that encompasses 17 process tools and platform categories. Previously, enterprises could dedicate these categories to meet specific data integration, infrastructure orchestration, or line-of-business needs. But to promote an automation-first culture, they must evolve an organizationwide process automation approach that weaves the categories together and includes culture and innovation partners.

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