Summary
Process automation is increasingly critical to companies’ ability to win, serve, and retain customers. In Forrester’s Automation Survey, 2024, 95% of automation decision-makers said that automation played a critical or important role in their enterprise strategy. To accelerate their performance in process automation, organizations are evaluating and adopting various contributing technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of the 17 technology categories that support process automation. Automation developers, enterprise architects, and center-of-excellence professionals should read this report to shape their company’s investment approach.
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