Wave Report

The Forrester Wave™: Customer Loyalty Solutions, Q3 2017

The 13 Providers That Matter Most, And How They Stack Up

August 14th, 2017
With contributors:
Mary Pilecki , Arleen Chien , Christine Turley


In our 30-criteria evaluation of customer loyalty solutions, we identified the 13 most significant ones — Aimia, Bond Brand Loyalty, Brierley+Partners, Collinson Group, Comarch, CrowdTwist, Epsilon, HelloWorld, ICF Olson 1to1, Inte Q, Kobie Marketing, Merkle Loyalty Solutions, and SessionM — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2C marketing professionals make the right choice.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.