Wave Report

The Forrester Wave™: CX Strategy Consulting Services In Asia Pacific, Q4 2021

The 10 Providers That Matter Most And How They Stack Up

December 14th, 2021
With contributors:
Frederic Giron , Min Say , Bill Nagel


In our 25-criterion evaluation of customer experience (CX) strategy consulting service providers in Asia Pacific (APAC), we identified the 10 most significant ones — Accenture, AKQA, Boston Consulting Group (BCG), Capgemini, EPAM Continuum, KPMG, Merkle, PwC, R/GA, and VMLY&R — and researched, analyzed, and scored them. This report shows how each provider measures up and helps CX professionals select the right one for their needs.

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