Wave Report

The Forrester Wave™: Healthcare CRM Providers, Q1 2020

The Seven Providers That Matter Most And How They Stack Up

March 12th, 2020
With contributors:
Daniel Hong , Annalise Clayton , Paul-Julien Giraud , Sara Sjoblom , Peter Harrison


In our 31-criterion evaluation of healthcare CRM providers, we identified the seven most significant ones — Creatio, Healthgrades, Microsoft, Pegasystems, Salesforce, SugarCRM, and Welltok — and researched, analyzed, and scored them. This report shows how each provider measures up and helps healthcare leaders select the right one for their needs.

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