Wave Report

The Forrester Wave™: Insights-Driven Business Process Outsourcing, Q4 2020

The 13 Providers That Matter Most And How They Stack Up

November 12th, 2020
With contributors:
Ashutosh Sharma , Ian Jacobs , Sukriti Dangi , Bill Nagel


In our 21-criterion evaluation of insights-driven business process outsourcing (BPO) providers, we identified the 13 most significant ones — Accenture, Cognizant, Concentrix, Conduent, DXC Technology, EXL, Genpact, IBM, NTT DATA, Sitel Group, Sutherland, Sykes, and Teleperformance — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals select the right one for their needs.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.