In our 33-criterion evaluation of providers of chatbots for IT operations, we identified the 11 most significant ones — Aisera, Amelia, Avaamo, DRYiCE, Espressive, IBM, Inbenta, Kore.ai, Microsoft, Moveworks, and ServiceNow — and researched, analyzed, and scored them. This report shows how each provider measures up and helps tech leaders select the right one for their needs.