Wave Report

The Forrester Wave™: Chatbots For IT Operations, Q4 2022

The 11 Providers That Matter Most And How They Stack Up

November 14th, 2022
With contributors:
Stephanie Balaouras , Catherine Marcin , Diane Lynch


In our 33-criterion evaluation of providers of chatbots for IT operations, we identified the 11 most significant ones — Aisera, Amelia, Avaamo, DRYiCE, Espressive, IBM, Inbenta, Kore.ai, Microsoft, Moveworks, and ServiceNow — and researched, analyzed, and scored them. This report shows how each provider measures up and helps tech leaders select the right one for their needs.

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