Wave Report

The Forrester Wave™: Conversation Intelligence For Customer Service, Q3 2023

The 11 Providers That Matter Most And How They Stack Up

 and  three contributors
Aug 16, 2023

Summary

In our 32-criterion evaluation of conversation intelligence for customer service (CICS) providers, we identified the most significant ones and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer service leaders select the right one for their needs.

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