Wave Report

The Forrester Wave™: Customer Experience Platforms For Healthcare, Q3 2024

The Eight Providers That Matter Most And How They Stack Up

September 23rd, 2024
Arielle Trzcinski, Principal Analyst
Arielle Trzcinski Principal Analyst
With contributors:
David Hoffman , Sara Sjoblom , Peter Harrison

Summary

In our 33-criterion evaluation of customer experience (CX) platforms for healthcare providers, we identified the most significant ones and researched, analyzed, and scored them. This report shows how each provider measures up and helps CX and digital business and strategy professionals select the right one for their needs.

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