Wave Report

The Forrester Wave™: Customer Success Platforms, Q4 2023

The Eight Providers That Matter Most And How They Stack Up

November 7th, 2023
With contributors:
Dave Frankland , Angela Lozada , Christine Turley


In our 22-criterion evaluation of customer success platform (CSP) providers, we identified the most significant ones and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer success professionals select the right one for their needs.

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