Wave Report

The Forrester Wave™: Real-Time Interaction Management, Q2 2022

The 14 Providers That Matter Most And How They Stack Up

May 26th, 2022
With contributors:
Oliwia Berdak , Sarah Morana , Kara Hartig

Summary

In our 28-criterion evaluation of real-time interaction management (RTIM) providers, we identified the 14 most significant ones — ActionIQ, Adobe, CSG, HCL Software, Microsoft, NGDATA, Pegasystems, Precisely, Qualtrics, Salesforce, Redpoint Global, SAS, Thunderhead, and Treasure Data — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2C marketing professionals select the right one for their needs.

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