Trends Report

The Four Drivers Reshaping The Future Of Process Optimization

Emerging Trends Propel The Democratization Of The Process Imperative

August 8th, 2022
With contributors:
Glenn O'Donnell , Zachary Stone , Diane Lynch


As companies look to the future, they’re facing the challenge of creating sustainable automation strategies that embrace the entire business. Based on our research, we’ve identified four trends that are shaping the future of process optimization and citizen development. This report will help technology leaders prepare for the democratization of process optimization that’s coming their way.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.