Data-driven decisions and the use of advanced analytics are the new norm for business. IT operations must mirror this, maximize the power of data, infuse principles of customer experience, and become proactively dynamic. Tech leaders responsible for IT ops must focus on improving the velocity and quality of actions to become near-real-time corrective — or, even better, long-term preventative with sustainable actions. This report looks at IT operations and its processes and workflows for opportunities where analytical data and automation will drive IT resilience and enable business growth.