Vision Report

The Future Of Banking: Audio Insights From Our Interviews On Ecosystems, Customer Integration, And Regulation

July 15th, 2020


In this series of interviews with financial services experts, we hear four views on how interconnected and distributed ecosystems, customer integration, and open banking systems will shape the future of banking. Learn the value of connected partnerships, how banks can work with global brands, how they can differentiate themselves by product and features that meet customer needs, and how the regulatory framework can enhance relationships with ecosystem partners.

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This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.