Vision Report

The Future Of Banking Is Built On Trust

By 2030, Banking Will Be Invisible, Connected, Insights-Driven, And Purposeful

July 29th, 2020
Jacob Morgan, null
Jacob Morgan
With contributors:


The economics of the next decade will challenge banks. COVID-19 has shifted the focus but will not dominate the future narrative. Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. In this report, we look at the future of banking from three perspectives — that of the consumer, of the bank, and the collaborator — each of which will play a central part in defining the next decade of banking.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.