Report

Enterprises Need A New Architecture To Manage Communications

AI Will Generate Output, Tailor And Predict Communications, And Analyze Effects
August 19th, 2021
With Contributors:
Audrey Lynch
and Diane Lynch

Summary

This report guides tech leaders to revise CCM systems that will centralize data, blend marketing and service communication, embrace new tools to generate content, unify history, and reserve spots for AI to help.

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