Vision Report

The Future Of Healthcare: Success In 2030 Hinges On Resilience And Agility In 10 Areas

December 21st, 2021
Arielle Trzcinski, null
Arielle Trzcinski


In the next decade, US healthcare will evolve to be preemptive — fueled by zettabytes of data, analytics that provides actionable insight, and purpose-built technology that is interoperable with the complex back ends of healthcare organizations (HCOs). But this bright future hinges on the decisions of leaders to address the forces pushing the industry to its limits. We conducted more than 50 interviews with health systems, insurers, integrated delivery networks, tech vendors, retail pharmacies, the NIH, and other experts to understand the future of healthcare. This report prepares healthcare leaders for the decisions that will redefine their roles and enable them to achieve the Quadruple Aim.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.