Vision Report

The Future Of UCaaS

January 20th, 2023
With contributors:
Glenn O'Donnell , Max Ball , J. P. Gownder , Chris Langlois , Diane Lynch


The unified-communications-as-a-service (UCaaS) market has grown rapidly over the past three years, becoming business-critical. However, it won’t remain where it is for long. To prepare decision-makers for what’s coming next, we’ve identified the market’s horizons over the next one to three years, three to five years, and five-plus years. Years one to three will witness rapidly expanding integration; years three to five will incorporate intelligence and see further market consolidation, and after five years, emerging communication channels will transform the market.

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