Summary
Forrester expects that global retail will top $28 trillion by 2028, up from $22.6 trillion in 2023. Three-quarters of that will be in physical stores, and the remainder will be online. This report analyzes retailers’ top concerns for the latter half of 2024 and into 2025: election angst, inflation concerns, and the growth of Shein and Temu. It also reviews three technology areas that retailers should invest in to boost retail sales: AI, retail media, and mobile commerce.
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