Best Practice Report

The Path To The Automation Fabric

How Intelligent Automation And Hyperautomation Fall Short

May 4th, 2022

Summary

Enterprises have been pushed to rapidly automate and become savvy in process improvement platforms, methods, and service options. To help, this report tracks their progression through three stages: the early tactical period; the pandemic-driven automation phase; and the new direction toward the automation fabric, which supports the hybrid world of human and digital workers and offers unprecedented transformative opportunities.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.