Summary
Technology leaders must have a vision for their content management initiatives that not only supports but also drives their organization’s employee experience (EX), customer experience (CX), and compliance obligations. Vendors in this market continue to innovate, executing on a vision of flexible, cloud-native platforms that are increasingly infused with AI/ML and advanced analytics. Expect buyers and vendors to make 2021 to 2022 a breakout year as intelligent content services are packaged, trained, and made accessible to business users to help drive automation at scale.
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