Trends Report

The Rise Of Digital Employee Experience Teams

Build A Team To Support DEX

May 18th, 2022

Summary

Companies are increasingly focusing on improving digital employee experience (DEX). While most organizations have historically lacked centralized ownership over DEX, that’s starting to change. Firms like ABN AMRO, Citizens Bank, Deloitte, and Mondelēz International are hiring personnel to zero in on DEX improvement. This report dives deep into the rise of DEX teams and their critical business drivers, typical structure, main responsibilities, and key goals.

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