Trends Report

The State And Best Practices Of Your Service Catalog Initiative

Don't Just Build A Service Catalog — Market Your Services To Your Business

August 5th, 2015
With contributors:
Eveline Oehrlich , Megan Doerr


An effective service catalog provides self-service access to the technology services that enable employees to increase productivity and achieve greater workplace satisfaction. The journey to a fully functioning self-service catalog varies from one organization to another, as it depends on the organization's demographics, process maturities, and automation technologies. This report describes the advances our clients have made in their service catalog initiatives over the past year and shares ideas for how infrastructure and operations (I&O) pros can continue to improve the service catalog.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.