Summary
AI promises to transform how both public and private organizations operate, including how employees do their jobs and how customers interact with them. Public sector organizations are already adopting AI to enhance service delivery and boost operational efficiency. This report outlines the current state of adoption of generative AI (genAI) and predictive AI in the public sector. Public sector leaders can use this report to help measure their progress on AI adoption and identify key factors to consider when preparing to implement it.
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