The unified-communications-as-a-service (UCaaS) market has grown rapidly over the past three years, becoming business-critical. However, it won’t remain where it is for long. To prepare decision-makers for what’s coming next, we’ve identified the market’s horizons over the next one to three years, three to five years, and five-plus years. Years one to three will witness rapidly expanding integration; years three to five will incorporate intelligence and see further market consolidation, and after five years, emerging communication channels will transform the market.