The State Of CX Measurement And VoC Programs, 2020

Maturity And ROI Of These Programs Remain Low — As Findings From A Forrester Survey Show

May 3rd, 2021
This report helps CX pros learn about the state of VoC and CX measurement programs and find out how their own program stacks up.

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This report is available for individual purchase ($795).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.