Trends Report

The State Of Digital Banking In Asia

A Look At Submissions To The Digital Banker Awards For 2019 And 2020

March 27th, 2020
Tom Mouhsian, Principal Analyst
Tom Mouhsian Principal Analyst
Frederic Giron, VP, Senior Research Director
Frederic Giron VP, Senior Research Director
With contributors:
Nancy Lin , Bill Nagel

Summary

The banking landscape in Asia is rapidly evolving as new entrants and incumbents vie to win, serve, and retain ever more entitled and empowered customers. Forrester worked with The Digital Banker to analyze more than 200 submissions to The Digital Banker's innovation awards in 2019. This report shows digital banking professionals how banks in Asia are transforming their customer experience (CX) and operations to stay relevant in the face of evolving customer needs and new value propositions from their competition.

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