Trends Report

The State Of Digital Business Strategy Services, 2024

Apply Five Selection Criteria When Choosing A Service Provider For Value Creation

July 2nd, 2024
With contributors:


Digital business leaders are laser-focused on value creation. They direct digital initiatives to enhance the organization’s top-line growth, using digital technologies to unlock new revenue streams and boost existing ones. Third-party service providers play a pivotal role on this journey. This report provides a comprehensive overview of the challenges and opportunities that digital leaders encounter when partnering with service providers to craft and execute their digital business strategies.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.