Data Overview Tool

The State Of Digital Transformation In Indonesia

Indonesian Firms Are Catching Up With The Help Of Service Providers

December 21st, 2020
With contributors:
Frederic Giron , Nancy Lin

Summary

Few Indonesian firms have started on their digital transformation journey. But those that have experienced early successes are accelerating their transformation to improve customer experience and operational efficiency and drive product and service innovation. Read this report to understand the state of digital transformation in Indonesia and how firms use service providers to accelerate their transformation.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.